Understand customer needs, analyse requirements and propose solution with consultative approach
Whether you are working in a customer facing business unit or internal support unit, the best way to work with your customers is to take a consultative approach. This training helps develop your consultative skills to better collaborate with your customers
Objectives
Understand business analysis and consulting framework
Familiarize with consultative business analysis tools and techniques to assess needs, elicit and analyse requirements, and propose solution
Outline
Introduction to consultative approach in business analysis
Needs assessment
Requirement elicitation and analysis
Solution evaluation
Methodology
Integrate trainer’s real-life experiences and various business analysis best practices including the global standard of “Business Analysis for Practitioners – A Practice Guide” published by Project Management Institute
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